Shipping & Returns
Shipping Policy
Many folks ask how long it may take to receive a plant delivery. That depends on the time of year and you should expect a longer delay in the spring verses later in the season. During the busy part of the year (typically March through June), deliveries can be a week or more and as the season slows (July-August and October-November) it may be as little as 1 to 3 days. Remember this is just an estimate and delivery times can vary.
Gardening folks often ask about delivery costs. Fuel and labor are certainly a factor in determining costs. This varies by location and we suggest calling us at 208.484.7044 and get a quote.
Return & Exchange Policy
Plants that are not installed, still in the original containers may be returned for a refund within 3 days of purchase. A restocking fee of 20% of the purchase price will be charged for this type of transaction.
Fertilizers, chemicals, and other hard goods may be returned within 7 days of the purchase if the product has not been opened. A restocking fee of 15% of the purchase price will be charged for this type of transaction.
Many of our wholesale's refuse to take back products, thus causing us to charge our customers for products returned.
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Landscape services in which we install a product has no return policy. We do however guarantee plant installation for 90 days starting from the last day of installation. If a plant should die within 90 days, we will replace the plant and install the plant at no charge. Replacement is limited to a one-time replacement. Plants and other products not purchased from us but installed by Private Gardens have no guarantee whatsoever.